Customer Journey Mapping
Understand and Meet Your Customers’ Needs
Attracting and retaining ideal clients becomes achievable when you guide them toward your solutions, address their problems, and provide exceptional service to keep them loyal. Clients begin their journey long before they know about your business. Learn to intercept them at the right time and fulfill their needs with a customized Customer Journey MAP.
Together, we’ll create a comprehensive customer journey that enhances marketing, retention, and customer experience, turning clients into raving fans and generating abundant referrals.
A Customer Journey Map Can Help You:
- ZUnderstand current customers' buying habits
- ZIdentify Operational Inefficiencies
- ZForecast your sales cycle for better budgeting
- ZCreate a unique customer experience
- ZOptimize your social media and marketing efforts
- ZTarget and serve your ideal customers effectively
Key Components:
- ZOnline Prep-Course: Prepares you for a focused and effective strategy session.
- ZTwo-Hour Strategy Session: Dive deep into your customer journey to optimize each touchpoint.
- ZPersonalized Action Plan: Immediate steps to enhance your customer engagement and retention.
Benefits:
- ZTargeted Engagement: Identify and attract your ideal clients.
- ZEnhanced Customer Experience: Ensure a seamless journey from prospect to loyal customer.
- ZIncreased Retention: Build lasting relationships with your clients, leading to more referrals and repeat business.
During Your Intensive Session You Will:
Identify Your Ideal Client
Create a detailed “buyer persona” to understand their habits and how they relate to your products and services.
Create Your Customer Journey Map
Learn the key elements and develop your own Customer Journey Map through guided exercises.
Utilize Customer Journey Maps
Develop a plan to gain immediate and long-term value from your map.
Take Immediate Actions
Explore ways to enhance the customer experience and leave with specific actions to implement right away.
What people are saying about my
customer journey mapping sessions…
Priscilla is a brilliant coach. She pulls things out of me that I had no idea where inside of me. I started with her Business Mapping session, where she helped me map out every aspect of my business. I have been in business for 11 years and wish I had met her back then! Although, I did meet her at a great time as I am restructuring. She set me on a clear path and definitely held me accountable!
My next step with her was the Customer Mapping Journey. What an incredible exercise! She helped me to not only identify my ideal client but also understand what they are feeling and doing all while giving me strategies on how to reach and serve them.
Priscilla is a great listener and very patient. There were times when I just didn’t have answers and instead of telling me what she thought she would ask careful questions that prompted many an AHA moment for me. If you are looking for a business coach to bring your business to the next level I highly recommend Priscilla.
Reach Your Ideal Clients with the RIGHT Message at the RIGHT Time!
Invest in your customer journey today and watch your business thrive.