Attracting your ideal clients can make you feel like a fish out of water. Your clients are on a journey – and that journey starts long before they know that you or your products exist.  Learning how to intercept your clients at the right place, and the right time can mean the difference of being a small fish in a large pond, to make a big splash.

Together, we will map out your customer journey for effective marketing, customer retention, and create a high-level customer experience that will engage raving fans and abundant referrals. 

Understanding the path your customers travel before making purchasing decisions is crucial in forming an effective marketing strategy. 

A Customer Journey Map can help you:

  • Understand the buying habits of your customers
  • Identify operational inefficiencies
  • Anticipate and forecast your sales cycle
  • Create a differentiated customer experience
  • Finally know where you should be spending your time, money and energy on social media and marketing

During this two-hour VIP INTENSIVE you will learn how to:

➢ Identify your ideal client – create a “buyers persona” that describes who your ideal clients are, what their buying habits may be, and how they can relate to your products and services.

➢ Create your customer journey map – learn the key elements of an effective customer journey map and go through some of the steps for developing a draft customer journey map during guided exercises.

➢ Use Customer Journey Maps – Develop a plan for getting immediate and long-term value from your Customer Journey Map inside your organization.

➢ Drive Actions with Customer Journey Maps – Explore ways to improve customer experience


You will get:

  • A "Customer Journey Mapping Session Online Prep-Course" - to prepare you for your strategy session, get your creative thoughts flowing, and help you get the most of our time together.
  • A TWO HOUR VIP INTENSIVE - where we do a deep dive into your customer experience and create a comprehensive customer journey map you can use to start gaining, maintaining and retaining your ideal customers.
  • A personalized ACTION PLAN  - that you can implement right away that will include ideas for content, touch points, and channels to reach your ideal clients using the right messaging at the right time. 


Make your customer experience more enjoyable by taking a walk in their shoes - sign up for your Customer Journey Mapping Session today!



Upon purchase of this program, you will have access to my online calendar and the online prep course. You can schedule your session with me live in my office in South Portland, Maine - OR - virtually via Zoom video conference

What People Are Saying About Customer Journey Mapping Session

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Priscilla is a brilliant coach. She pulls things out of me that I had no idea where inside of me. I started with her Business Mapping session, where she helped me map out every aspect of my business. I have been in business for 11 years and wish I had met her back then! Although, I did meet her at a great time as I am restructuring. She set me on a clear path and definitely held me accountable!

My next step with her was the Customer Mapping Journey. What an incredible exercise! She helped me to not only identify my ideal client but also understand what they are feeling and doing all while giving me strategies on how to reach and serve them.

Priscilla is a great listener and very patient. There were times when I just didn't have answers and instead of telling me what she thought she would ask careful questions that prompted many an AHA moment for me. If you are looking for a business coach to bring your business to the next level I highly recommend Priscilla.